Quick Summary: Choosing a managed service provider in Edmonton usually comes down to the sales pitch, until something goes wrong and the actual answers to SOC coverage, ticket ownership, escalation, and offboarding suddenly matter. This guide is a buyer’s question
Quick Summary: Outsourced IT services in Edmonton range from fully managed arrangements to hybrid, co-managed models built for companies with an internal IT person who needs backup. This guide breaks down what outsourced IT actually involves, when it’s the right
Businesses today require immense computing power to stay competitive, but investing in the necessary equipment can be cost-prohibitive. That’s why we are excited to announce that we are officially an NVIDIA cloud provider. Our partnership with NVIDIA offers an ideal
This is not a help desk role. It is a prevention role.
The Technical Alignment Manager is responsible for keeping client environments healthy, secure, and aligned to standards. You are the person who finds risk before it becomes an outage. You assess infrastructure, identify misalignments, and drive improvements that reduce reactive support and strengthen operational stability.
You spend most of your time proactively reviewing environments, documenting systems, and working with clients and internal teams to keep technology aligned with best practices. The goal is simple: fewer surprises, fewer support emergencies, and better performing systems.
This role sits at the center of the Technology Success process. You build strong technical relationships with clients, partner with the Client Success Manager on strategic alignment, and ensure service teams have the documentation and visibility they need to support each environment effectively.
Technology Alignment
Documentation and Environment Knowledge
Client Communication and Reporting
Cross Team Collaboration
Proactive Environment Management
At Framewerx, proactive technology management is the standard. Our Technology Alignment Managers are trusted advisors who help clients maintain stable, secure, and well aligned technology environments. The work you do directly reduces operational risk and improves the quality of service our clients receive. You will work alongside experienced technical teams, partner closely with vCIO leadership, and play a critical role in maintaining the health and performance of every environment you support.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’ve helped companies untangle risk, define standards, and put clarity where there used to be confusion. Now you’re ready to lead the effort.
As a vCISO at Framewerx, you’ll drive long-term security strategy for our clients, creating roadmaps, building governance models, and shaping standards that guide how work gets done. You’ll translate frameworks into action, policies into clarity, and risk into something measurable and manageable.
This is not a sales role or a reactive firefighting gig. You’ll partner closely with Account Executives, TAMs, and Project Teams to define the “North Star” for each client’s technology maturity. If you’ve got the structure of a compliance lead, the mind of a technologist, and the calm presence of a trusted advisor, we’re ready for you.
Please note: This is a regional in-office role with required onsite travel for remote candidates. If you are remote, plan to attend quarterly client visits.
We believe security is more than tools and alerts, it’s about strategy, structure, and earned trust. Our vCISO team exists to give small and midsize businesses the kind of security leadership normally reserved for enterprises. If you’ve spent your career defining standards and helping others follow them, this is where you’ll thrive.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’re the go-to person who keeps everything moving and relationships strong, the kind of person who brings structure to chaos and calm to the swirl of client conversations.
At Framewerx, the Account Executive owns the business side of the client relationship. You’re not responsible for delivery, that’s where the vCISO and TAM step in, but you are responsible for making sure roadmaps turn into results. You’ll keep communication flowing, approvals moving, and opportunities aligned with client needs.
This is a role built for someone who thrives on follow-through. From renewal conversations and inventory refreshes to project handoffs and upsell timing, you’ll ensure the client is always informed and every commitment stays on track. You’re the one who drives the business forward without letting anything slip through the cracks.
At Framewerx, strategy and execution go hand in hand, but they don’t live on the same desk. Our Account Executives create the space for strategy to succeed by ensuring follow-through, clarity, and client confidence. If you’re relationship-driven and thrive on getting things done the right way, this is your home base.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You thrive on clarity, and know how to build it from the ground up.
As an Application Developer at Framewerx, you’ll design, build, and refine internal tools and SaaS applications that power operational insights across the MSP and IT services landscape. You’ll work alongside business leaders and technical teams to simplify complex logic, capture edge cases, and bring calm, maintainable solutions to messy real-world problems.
This role isn’t about chasing the latest framework or reinventing the wheel. It’s about precision, simplicity, and structure. If you love writing thoughtful code that improves how businesses operate, and if you’re happiest when solving hard things well, you’ll fit right in here.
At Framewerx, our mission is to simplify the business of technology, and we start with our own tools. We value clarity, reliability, and real-world utility. If you care more about maintainability than flash, and if your best days are when complex systems finally click into place, this is your place.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
Has two simple parts. A short Culture Index Survey, and your Resume submission. Both steps are important, and only applicants who complete both will be considered for open roles.
So, what’s the Culture Index Survey all about?
It’s not a test, we promise. The Culture Index Survey helps us understand your natural work style, personality traits, and what makes you tick. There’s no “correct” answer. Everyone is unique, and that’s exactly what we’re looking for.
The survey helps us find the best fit between you and the role, so you can thrive doing work that suits you best. It’s all about setting you (and us) up for long-term success, happier teams, and a stronger company culture.
You’ve been the translator between tech and business — now it’s time to lead the conversation.
As a vCIO at Framewerx, you’ll work directly with our managed service clients to shape long-term IT strategy, build roadmaps, and guide key decisions that move their businesses forward. You won’t be solving tickets — you’ll be solving direction. You’ll build trust, align outcomes, and help our clients see technology as a growth lever, not just a cost center.
This is a senior strategic role. You’ll present to executives, map IT investments to business outcomes, and collaborate with internal teams to make sure every client plan turns into a clear, consistent reality. If you’ve got the people skills of a coach, the mindset of a planner, and the backbone of a leader — we’re ready for you.
We believe IT should move business forward — and someone needs to lead the way. Our vCIO team isn’t here to sell tech or react to problems. We’re here to build alignment, drive outcomes, and earn trust through structure, clarity, and consistency. If you’ve spent your career making sense of the chaos — and you’re ready to lead others through it — this might be your next chapter.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’re the one who steps in when the stakes are high and the plan still needs to get done right.
As a Professional Services Technician III at Framewerx, you’ll take the lead on major implementations — infrastructure, security, migrations, networking — and make sure every piece lands clean, on time, and on spec. You’ll be trusted to own your outcomes and support the team around you.
This isn’t just another technical role — it’s a seat at the table. You’ll shape standards, guide your peers, and lead by example. When the path forward is complex, you’ll bring clarity. When the pressure’s on, you’ll bring calm.
If you’ve been delivering high-impact work and are ready for a team that recognizes it — this is your next move.
Please note: This is an in-office position at our Acheson location. Remote work is not available for this role.
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We’re not winging it — we build it right, together. At Framewerx, we believe in well-run projects, clear expectations, and teams that lift each other up. If you’ve been the steady hand in a chaotic environment, or the go-to tech when timelines shrink and quality still matters: we already speak the same language.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
At Framewerx, we deliver projects that work the first time. As a Professional Services Technician, you’ll be on the ground implementing client infrastructure—hands-on with deployments, device rollouts, and system configurations that bring our designs to life.
You won’t just be installing tech. You’ll be making sure it fits, functions, and flows with the client’s environment. Whether it’s hardware, software, or network components, your job is to execute with precision and document it clearly. You’ll work closely with our Project Manager to ensure timelines are met, risks are surfaced, and handoffs are clean.
This is a technical field role with variety, autonomy, and meaningful impact.
This is an in-person role located at our Acheson location. Remote work is not available for this role
In Professional Services, your work is visible, and it matters. Clients see the outcome, and teammates rely on the quality of your delivery. At Framewerx, we respect people who take pride in doing it right and owning the outcome. You will be supported by a team that values clarity, accountability, and technical craftsmanship.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’ve built your pipeline, closed the deals, and earned the respect — now it’s time to lead the charge.
As an Outside Sales Lead at Framewerx, you’ll split your time between generating new business and leading our sales motion. You’ll keep a live pipeline of your own while coaching reps, refining our playbook, and keeping deal hygiene tight. This is a hands-on leadership role where results matter — yours and theirs.
You won’t be managing from the sidelines. You’ll be in the mix, helping shape our outbound motion, aligning with the executive team, and creating momentum that sticks. If you’re ready to lead by example and help build a sales team that wins together — this is your opportunity.
We’re building something steady, scalable, and strong. We don’t want hero reps — we want a team that plays to win, together. If you’ve got the drive to sell and the mindset to lead, you’ll find a home here. This is the next step for someone who’s not just a closer — but a builder, too.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You know how to open doors — and you’re not afraid to knock.
As an Outside Sales Representative at Framewerx, you’ll be the first point of contact for prospective clients, the voice that introduces our value, and the driver behind new opportunities. This isn’t a “wait-for-referrals” kind of sales role — it’s outbound, forward-moving, and built for people who thrive on making things happen.
You’ll meet with business owners, uncover pain points, and show them what’s possible when IT works the way it should. You’ll stay close to your pipeline, guide deals from spark to close, and work directly with leadership and delivery teams to set new clients up for success. If you love the thrill of a good first meeting and the clarity of closing strong — this one’s for you.
We’re a team that believes in earning trust — and keeping it. Our sales process is straightforward, respectful, and focused on building partnerships that last. If you love opening conversations, closing new business, and helping clients understand why good IT isn’t optional anymore — we’d love to work with you.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’re not afraid of a cold call—and you know how to turn one warm. As the Inside Sales Representative, you’ll be the first voice many of our prospects hear. You’ll drive outreach efforts across our target market, work a refined list of 250 warm leads (“Warm 250”), and help build early momentum in the sales pipeline. This is an activity-driven role, but it’s also human: it’s about knowing how to start a conversation, build rapport quickly, and spark interest that leads to discovery meetings.
You’ll work closely with our Sales and vCIO teams, stay plugged into campaigns, and deliver crisp handoffs so prospects transition smoothly through the funnel.
Please note: This is an in-office position at our Acheson location. Remote work is not available for this role.
At Framewerx, we believe in meaningful conversations—not just numbers on a dashboard. But we also believe that activity matters. This role is for someone who knows how to stay structured, stay motivated, and stay curious. If you love getting things started and take pride in being the spark that moves the sale forward, you’ll fit right in.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’re the one who keeps the relationship steady, the billing clean, and the clients confident.
As a Client Account Manager at Framewerx, you’ll handle the day-to-day relationship with our managed service clients. You won’t be selling net-new deals — you’ll be reinforcing value, managing pricing conversations, resolving service adjustments, and keeping communication flowing clearly and professionally.
You’ll partner with our vCIO team by handling the operational and financial touchpoints, so they can stay focused on strategy. You’ll be the one clients trust for answers — and the one we trust to keep the details sharp.
Our vCIOs focus on the future — our Client Account Managers make sure the present runs smooth. We believe clients stay confident when communication is clear, pricing makes sense, and changes are handled with care. If you’ve got a knack for keeping people informed, making tough conversations easier, and staying cool under pressure — we’d love to have you on our team.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’re the person others go to when things get stuck.
As a Service Desk Analyst III at Framewerx, you’ll handle escalations from the front line, coach your peers, and keep our standards sharp. You’ll resolve the tough tickets, bring calm to the chaos, and make sure our documentation is crisp and complete. You’re not here to rescue — you’re here to reinforce.
This is a lead-ready role. You’ll help onboard new staff, guide internal QA, and step into leadership coverage when needed. If you’ve been the quiet backbone of a team and are ready to show what structured, steady leadership looks like — this is the place to do it.
Please note: This is an in-office position at our Acheson location. Remote work is not available for this role.
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We believe client confidence is earned by consistency. Our Service Desk is built on clear expectations, shared standards, and a team that has each other’s backs. If you’ve been the quiet expert on the team — the one who fixes things right and makes sure they stay fixed — we see you. And we’d like to work with you.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
You’re the first call when things go sideways — and the steady hand that gets them back on track.
As a Service Desk Analyst I or II at Framewerx, you’re not just troubleshooting. You’re delivering calm, competent support that reinforces trust in every interaction. You’ll classify, document, and resolve support issues across systems and tools, making sure our process is followed and our clients feel heard.
Analyst I roles focus on consistent execution and solid client communication. Analyst II team members step up with advanced troubleshooting, process refinement, and a mentorship mindset. Wherever you land on that spectrum, we’re looking for steady contributors who take pride in doing the basics right — every time.
Please note: This is an in-office position at our Acheson location. Remote work is not available for this role
Tier I:
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Tier II (In addition to Tier I):
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General Expectations:
We don’t chase chaos — we design against it. Our Service Desk team is built on consistency, documentation, and support that sticks. If you’re the kind of person who thrives on predictable rhythms, cares about getting the details right, and brings a little calm to every client interaction — you’ll fit right in.
Start by completing our 5-minute Culture Index survey, then come back here to submit your resume.
Enhance inventory auditing and future reconciliation efforts with a versatile mobile and web-based application.
Efficiently oversee and optimize the fabrication process of steel components, meticulously tracking and managing the progression of fabrication tasks from staging, prep assembly, welding, QAQC, all the way to shipping.