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Protecting Your SaaS Data

Protecting SaaS

Businesses worldwide are investing heavily in software-as-a-service (SaaS) or cloud computing solutions in the search for flexible, reliable and affordable software infrastructure. In fact, it was estimated that in 2023 end-user spending on public cloud services would reach $600 billion, with more than $200 billion accounting for SaaS. But your SaaS data, which is more accessible (and in some cases more secure within a cloud infrastructure) is not fully protected from loss or corruption. If you, as a business, choose to look away from this glaring reality, you would be acting willfully ignorant. Let’s dive into how SaaS data is only partially secured by SaaS platforms and give you three reasons why you must back up your SaaS data.


How Your SaaS Data Is Actually Protected

While responding to a survey by ESG, 37 percent of IT executives admitted that they believed SaaS providers totally protected their business data. While this is not entirely false, it isn’t entirely true either. SaaS providers protect your data only with respect to accessibility and availability (downtime at their end) and infrastructure-related failures or threats. Here’s how leading SaaS providers, like Google and Microsoft for example, secure your SaaS data.

G Suite: Google stores multiple replicas of your data at multiple geographies ensuring the data remains accessible in the event of a hardware failure. Although its infrastructure doesn’t offer native backup capabilities, it offers high availability (HA) with erasure code.

Office 365 (O365): Given that the infrastructure of O365 is not unified, the backup capabilities for each application differ. O365 offers various backup options, but you must remember that even in its service level agreement (SLA), Microsoft only addresses the availability of data, not its recoverability. And yet, 57 percent of those responding to ESG’s survey relied on O365’s native recovery functionality while 27 percent did not have any in-house recovery capabilities.

Simply put, both G Suite and Office 365 offer, at best, temporary archives of your data. However, archives are not the same as reliable backups that you can recover or restore from. They neither guarantee protection of your data from prevalent threats nor data recovery post a security disaster.


Three Reasons Why You Need SaaS Backup

Having understood that your SaaS data is only partially protected, it’s time to look at three reasons why you need to tighten up loose ends and avail SaaS backup immediately.


Reason 1: Various Data Loss Risks and Security Threats at Your End

Here are some threats looming over your organization’s data and hardware/software infrastructure that can cause serious damage – enough to grind your business to a temporary (or permanent) halt:

  • Sync errors: While introducing third-party tools into your IT environment helps streamline your business, it leads to the possibility of your valuable SaaS data becoming vulnerable.
  • Illegitimate deletion requests: It’s impossible for a SaaS provider to determine whether a deletion request was done in haste or with malicious intent. It will honor your deletion request no matter what. One illegitimate command and poof! Your data will vanish.
  • Insider threats: Malicious insiders have accounted for 30 percent of data breaches in 2020. One employee with malicious intent is enough to bring the whole house down.

In their respective SLAs, not even leading SaaS platforms, such as G Suite, Office 365 and Salesforce, guarantee the security of your data from vulnerabilities at your end.


Reason 2: “Shared Responsibility”

Contrary to popular belief, SaaS providers are not responsible for protecting the integrity or availability of your data. Cloud security and data protection is a shared responsibility where cloud service providers (CSPs) are responsible for the security, reliability and accessibility of their cloud product or solution infrastructure, while customers are responsible for securing the data they upload and store on the cloud. Essentially, you are ultimately responsible for protecting your organization’s data from loss, destruction or unauthorized access and ensuring that the data is logistically, operationally and contractually secure and viable. Even global data protection regulations, such as GDPR and HIPAA, have defined and emphasized the accountability to be shared by the controller (your business) and the processor (third-party service providers such as SaaS companies). It’s time for you to do your part. A study by Extra Hop claimed that by 2022, at least 95 percent of cloud security failures will be the customer’s fault. You wouldn’t want to be counted among those businesses, would you?


Reason 3: SaaS Providers Lack a Robust Backup

A robust backup should ideally fulfill four basic needs – ease of backing up and accessing data, built-in capability to secure data from unauthorized access, quick recovery of data, and compliance with all major data regulations. Merely relying on SaaS providers to protect your SaaS data will not fulfill any of these needs. In the absence of a proper and complete backup, you are essentially playing Russian roulette with one of your businesses most valuable and vital assets – its data.






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Shopwerx in Acheson, AB
Real-time usage in the field

Our client-facing steel progression web application: Shopwerx, used by one of our client’s workers. 

Client Testimonials
Steve Brittain
Steve Brittain
Municipal Manager, Select Engineering Consultants
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Dan and his team have been able to meet all Select Engineering challenges with minimal disruption to the business; from fast access to corporate resources thanks to our DaaS solution, to collaborating with internal and external parties utilizing our manager VoIP phone system or accessing SaaS solutions using the fully integrated security solutions.
 Daniel Elliot
Daniel Elliot
Operations Lead, Omni-McCann Geoscience
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Framewerx rescued my company from obsolete digital file management and brought us into the 21st century with cloud services in an efficient manner. Kalyn and his team at Framewerx were able to provide solutions for merging two corporate entities with vastly different digital file management and email servers in a seamless manner while providing top quality support during and after the transition to all employees. They provided training so that everyone understood new operating protocols and software changes. Framewerx has been very responsive and has always been keen to work with us to understand our business, IT needs, and financial restrictions. We continue to work with Framewerx for all of our IT, phone system, and data storage needs.
 Karim Mouait
Karim Mouait
Vice President, Cornerstone Insurance Brokers Ltd
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We used Framewerx to transition our traditional office to a virtual one. This included VOIP, call recording, video conferencing, VPN, remote working from home accommodations etc. Dan and his team did a fantastic job. They are extremely responsive and client service oriented.
 Kimberly Maber
Kimberly MaberManaging Partner, Brunsdon Lawrek & Associates
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I have worked with Kalyn and his team for many years. He has readily handled all of our IT needs, from designing our IT strategy to our day to day computing requirements and support. Kalyn takes the time to listen to and understand our needs, delivering cost-effective and innovative IT solutions for our small business. I highly recommend working with Kalyn at Framewerx.
Services we provide

Inventory Management

Inventory Count Tool

Enhance inventory auditing and future reconciliation efforts with a versatile mobile and web-based application.

Fabrication & Progression Management


Efficiently oversee and optimize the fabrication process of steel components, meticulously tracking and managing the progression of fabrication tasks from staging, prep assembly, welding, QAQC, all the way to shipping.