17413 107 Ave NW #100, Edmonton, AB

Avoid Unnecessary Chaos: Create an Incident Response Plan

Incident Response Plan

What is an incident response plan?

In a perfect universe, we’d breeze through business without ever needing our incident response plans. But alas, reality loves to throw curveballs, and sometimes we’re left scrambling (but hopefully less when you have an incident response plan!). But what exactly is an incident response plan? It’s your playbook for the unexpected moments in a business, such as a cyberattack or data breach. When something goes wrong, your incident response plan should provide your team with the proper steps to help weather the storm and get back on track.


Mistakes to avoid in an incident response plan:

If you’ve decided to make an incident response plan (high five!) then you probably want to know what to avoid. Here are a few common mistakes that all businesses should avoid:


Mistake 1: Thinking cyber incidents only come from external attacks.

Cyber chaos isn’t just knocking from the outside; it’s sometimes found within your own walls. Things such as ineffective processes, or human errors can lead to data breaches. The best way to protect yourself is to train your employees on cybersecurity best practices and establish protocols for handling sensitive information. Talk to your IT provider about getting training organized for your team! As well, reviewing internal processes regularly will help you to find and resolve weaknesses that could lead to data leakage.


Mistake 2: Focusing only on technology.

Sometimes it’s easy to get tech tunnel vision, but you can’t build an effective response plan solely based on technology. With so many different variables to consider, like, legal obligations (such as compliance), roles and responsibilities, and both internal and external communication, you need to make sure that your plan addresses all of these factors. Train your response team on tools and processes, as well as technology. Work to develop clear communication protocols and ensure that your team understands their responsibility to comply with data breach regulations.


Mistake 3: Not updating your response plan.

It’s easy to be tempted to let dust collect on your response plan. Big no-no. Your plan needs regular TLC to stay sharp. Think updates to policies, technology, and staff responsibilities. As well, practice runs and post-incident deep dives to squash issues before they spiral. Hold regular reviews of your response plan (think twice a year) so that you can adapt your response plan to keep up with the evolving threat landscape.


How to make your incident response plan great:


Identify and prioritize critical data and assets.

A cohesive and well-trained team with clearly defined roles can work together to ensure an efficient and effective response. Identify your VID (Very Important Data) and make it a priority in your plan.


Conduct regular trainings.

Regular training helps keep your team informed of the latest techniques and procedures, ensuring they can handle any situation with confidence.


Implement continuous monitoring.

Continuous monitoring systems can detect incidents early and take action before they escalate, potentially saving your organization from significant damage.


Establish clear communication channels.

Clear communication channels within your team and with external stakeholders ensure that everyone is on the same page during the response, minimizing confusion and errors.


Develop a system to categorize incidents.

Categorizing incidents based on their severity and impact ensures that you can respond appropriately to each incident, minimizing long-term damage to your organization.




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Shopwerx in Acheson, AB
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Our client-facing steel progression web application: Shopwerx, used by one of our client’s workers. 

Client Testimonials
Steve Brittain
Steve Brittain
Municipal Manager, Select Engineering Consultants
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Dan and his team have been able to meet all Select Engineering challenges with minimal disruption to the business; from fast access to corporate resources thanks to our DaaS solution, to collaborating with internal and external parties utilizing our manager VoIP phone system or accessing SaaS solutions using the fully integrated security solutions.
 Daniel Elliot
Daniel Elliot
Operations Lead, Omni-McCann Geoscience
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Framewerx rescued my company from obsolete digital file management and brought us into the 21st century with cloud services in an efficient manner. Kalyn and his team at Framewerx were able to provide solutions for merging two corporate entities with vastly different digital file management and email servers in a seamless manner while providing top quality support during and after the transition to all employees. They provided training so that everyone understood new operating protocols and software changes. Framewerx has been very responsive and has always been keen to work with us to understand our business, IT needs, and financial restrictions. We continue to work with Framewerx for all of our IT, phone system, and data storage needs.
 Karim Mouait
Karim Mouait
Vice President, Cornerstone Insurance Brokers Ltd
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We used Framewerx to transition our traditional office to a virtual one. This included VOIP, call recording, video conferencing, VPN, remote working from home accommodations etc. Dan and his team did a fantastic job. They are extremely responsive and client service oriented.
 Kimberly Maber
Kimberly MaberManaging Partner, Brunsdon Lawrek & Associates
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I have worked with Kalyn and his team for many years. He has readily handled all of our IT needs, from designing our IT strategy to our day to day computing requirements and support. Kalyn takes the time to listen to and understand our needs, delivering cost-effective and innovative IT solutions for our small business. I highly recommend working with Kalyn at Framewerx.
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Inventory Management

Inventory Count Tool

Enhance inventory auditing and future reconciliation efforts with a versatile mobile and web-based application.

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